The Customer Experience Newsletter for Online Retail Leaders

“I signed up for the newsletter, which led me to a “Why Your AI Doesn’t Work” video. I said “YUP” at least a gajillion times! Love this content.”

“I love this newsletter! It’s a great read and a gorgeous format”

“This content is so spot on.”

“My boss keeps referencing things from your emails. She doesn’t even handle CX.”

The CX Coach Newsletter is the customer experience newsletter for online retail brands.

Twice a month, we’ll share: 1. actionable CX tips we’re using with online retail brands today to help you scale support 2. A brand that’s doing something smart that you can apply to your own support function 3. A vendor worth knowing for your next AI or BPO evaluations 4. Upcoming virtual and live CX events so you can stay on top of your game!

It’s a fast, no-fluff briefing built for online retail founders, ops leaders, and service professionals who want better customer experience and a more scalable support operation.