The CX Coach Blog
4 Grounding Techniques for Service Agents
Customer service agents have a demanding role and can't always take a break. These immediate grounding techniques help customer service agents clear their mind.
How to Get Buy-In From Other Departments to Resolve a Customer Experience Issue
Decisions on whether or not a business allocates resources for a solution can come down to how well we as service leaders have presented the case.
5 Steps for Getting Team Buy-In on a Change
Companies grow. Processes and systems change. Sometimes they change drastically. Sometimes they change unexpectedly. Here’s how to get your customer service team on board.
How to Make a Wise Decision at Work
Not all decisions will turn out to be winners, and that’s okay. Nobody makes the “right” decision every single time. What we can do is make the best decision we can with the information that we have to increase the chances we’ll be happy with the outcome. Here’s a few suggestions for how you can do that.
Clean Up These 4 Items in CX Before Q4
Time to start wrapping up initiatives and prepare for online retail's Super Bowl. Here's a few small things you can clean up in your CX department for smoother operations when volume hits.
5 Tips for Clear Communication with Customers
1- Don’t get cute with copy. Branding plays a big part of the customer experience, but when it comes to complex product instructions, or your return policy, warranty guidelines, and sale terms, it really needs to take a backseat.