Customer Service Consulting Services
CX Consultant for Online Retail Brands
Customer Service Consulting Services
As a seasoned CX consultant, I specialize in helping online retail brands transform their customer service operations into powerful drivers of customer loyalty and revenue growth.
Through tailored customer service consulting services, I guide businesses in creating memorable experiences, optimizing touchpoints, and designing strategies that enhance satisfaction while driving sustainable growth.
Let’s work together to elevate your brand’s customer experience and build a loyal customer base!
CX Audit & Action Plan
All the instruction you need to take your customer experience to the next level!
(2-4 Weeks)
A complete review of your customer journey and service operations, including departmental structure, workflows, policies, CX best practices, tech stack, metrics, feedback systems, and more!
Detailed report packed with prioritized, actionable recommendations.
One-on-one consulting to review and discuss the action plan and answer any questions.
All the instruction you need to take your customer experience to the next level!
CX Power Hour
Immediate, highly-focused consulting
Dive into your most pressing customer experience challenge.
Walk away with actionable results.
Book your hour.
Bring your challenge.
Leave with a game plan.
No Fluff. Just Results.
(60 Minutes)
AI Readiness, Vendor Evaluation & Implementation
A smooth path from AI education to AI adoption.
(3+ Months)
Facilitated discussion with internal team on AI goals and concerns.
Assessment of existing content and data quality and quantity.
Evaluation of most impactful AI and automation opportunities
Recommendations for AI use cases
High-level roadmap for AI implementation.
Evaluation template.
Introductions to potential AI vendors, including The CX Coach partners.
Participation in vendor presentations and guidance throughout the evaluation process.
Hands-on assistance with implementation, testing and training.
Hi I’m Kristen
I have over 10 years of customer service leadership experience, the majority with growing direct-to-consumer, online retail brands.