AI Education, Evaluation, & Advisory

Customer experience consultant smiling while sitting on a chair in an open brick room decorated with plants

For CX Leaders in Online Retail Who Want To Get AI Right

You’re Bringing AI Into CX

You’re leading customer experience for a growing online retail brand.

Your customers expect quick, seamless, and personalized service. But you can only hire so many people, and some things systems really can do better.

You know AI could be the answer to scaling without losing quality, but the LinkedIn pitches are getting overwhelming, the evaluations are all sounding the same, and you’re not sure whether it makes more sense to focus on email automation, voice AI, an agent copilot, QA, or something you haven’t even considered!

You need a clear path forward that balances customer experience, team impact, and cost.

AI Adoption Can Be Messy

AI has the potential to improve quality, efficiency, and cost, but if launching it were that simple, more brands would be doing it well. Today’s leaders are dealing with:

  • Uncertainty about where to add AI in the customer journey

  • Too many AI vendors making the same claims

  • Some AI vendors promising more than they can deliver

  • Fear of wasting budget on the wrong solution

  • Long implementations and underwhelming training experiences

  • Lack of customer and agent adoption

  • Inability to demonstrate ROI.

Your Trusted Partner for Smart AI Decisions

This is where The CX Coach comes in!

As a former CX Director with DTC brands, I know your job and what’s expected. With hands-on experience in top AI solutions and familiarity with dozens more, I help leaders like you:

  • Cut through the AI vendor noise

  • Tell you what you won’t hear from the vendor

  • Identify where AI truly adds value

  • Help design a strategy that works for your brand

  • Help you prove ROI to your leadership team

  • Advise on your implementation, training and adoption

  • "Kristen's expertise has been invaluable. She provides insightful advice, practical solutions, and our collaboration is seamless."

    Liu Chen

The CX Coach Process

My goal is to help you make confident decisions about AI that empower you to deliver results.

Discovery Call: We’ll align on your goals and challenges

Readiness Assessment: Evaluate your current systems and team preparedness

Opportunity and ROI Evaluation: Identify where AI can create the most impact

Curated Solution Recommendations: Get a short-lift of the right tools for your business

Facilitated Solutions Evaluations: Navigate demos and pitches with expert guidance

Implementation Guidance: From creating a smooth rollout plan, to a successful launch.

Training & Adoption Advisory: Unsure your team feels empowered and uses the tools reliably.

Tools that don’t deliver

Wasted Investment

Falling Behind Competitors

Let’s Connect!

Ready to design a digital experience that supports happy customers and revenue growth? Make operations a bit more efficient? Put more power at your agents’ fingertips?

Let’s chat about your goals and challenges and see if there’s a fit!